At Associated Seafoods, we believe in fairness and transparency and we aim to achieve and maintain the highest standards in how we conduct our business for the benefit of our staff, customers and shareholders.
Below are some of our policies that may be relevant to you. All other policies are available on request.
How to raise a Complaint – General
Should you have reason to interact with us in any way or if you choose to buy any of our products, we hope that you are fully satisfied, but if not, we would very much appreciate hearing about your concerns. You may do so either informally in the first instance by calling +44 (0)1542 831296 or by completing and submitting this form or in writing to; Associated Seafoods Ltd, 3-15 Low Street, Buckie, Moray AB56 1UX.
We undertake to provide an acknowledgement within two working days and we will make every effort to investigate and finally respond to you as soon as possible. There may be times when a matter is more complex and so, in such cases, we undertake to provide an interim response within five working days.
Please note that ASL will not be able to investigate complaints that are over a year old or subject to legal proceedings.
If you are not satisfied with the outcome please tell the person who dealt with you and indicate if you intend to take the matter further. Your second stage complaint will be passed to a senior manager for further consideration.
Please Note: The ASL Complaints procedure is full disclosure. The information will be held in line with the Data Protection Act and updated GDPR and will only be used for the purpose of your complaint. By signing this document, it will be taken as confirmation of your consent.